Returns Policy
Thank you for shopping at our website, owned and operated by SHOP USA TEXAS INC DBA SHOP USA TEX and/or shopusatex.com, Texas, USA. From here on, “Seller”, or “The Seller”, or “We”, or “us” will be used as our company name and our website name; and you as “Buyer”, in this entire document. We offer the best services and products to you wholeheartedly in accordance with the following Terms and conditions. By accessing and using our website, you are agreeing to all the following Terms and Conditions.
The seller reserves all the right to make changes to this website, related policies and agreement, and this Terms and Conditions at any time. It is our advice for you to check any update on our site on a regular basis.
10. Exchange of Damaged Goods
Any damage or bad conditions of purchased merchandise must be made in through email, including a proof of condition and photos to Seller within five (5) working days of the receipt of goods for return approval. We will offer you an exchange of goods after investigation.
You can exchange your product for up to 14 days from the receipt date with Seller's Returns Approval.
Products must be in their original condition, with all tags attached, and must be returned to the original undamaged box and/or packaging.
Discounted items are non-exchangeable.
Please note that we will not be able to provide any cash refund for products unwanted.
Please note that the buyers must bear any shipping fees charged for exchanging the products.
If the item is in good working condition returned because Buyers choose wrong size and/or color, the refund will be less 20% restocking fee, plus the minimum original shipping charge of $11.75.
If the item is damaged or bad condition and Buyers requesting no exchange, a full refund will be applied.
Any damage or bad conditions of purchased merchandise must be made through email, including proof of condition and photos to Seller within three (3) working days of the receipt of goods for Seller's Return Approval.
We don't accept returns on items that have been washed, worn, or have their tag removed. Please read Shipping & Returns Policy. There is a 20% restocking fee applied for all returns without reasonable explanation, or not have a returns request within 3 days of delivery receipt.
Please carefully take your body measurements (shoulder, bust, chest, waist, hip, finger, wrist, etc.) when buying clothing and jewelry. We'll not accept returns on clothing and jewelry with claim of wrong size or unfit.
Before returning items, please read our/Facebook Returns Policy carefully on how to return qualified returned merchandise. When receive your returns, we'll inspect for a qualified refund. Thank you.
12. Contact:
SHOP USA TEX
SHOPUSATEX.COM
2321 W ARKANSAS LN STE 100
PANTEGO TX 76013
800-213-2080